SHIPPING POLICY

At Mixxtopix, we aim to deliver your fragrances promptly, securely, and with care. Below are the terms of our shipping services:

1. Order Processing

• • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next working day.

2. Shipping Destinations

• • We currently ship within the United Kingdom.

  • International shipping is available to select countries—please check during checkout or contact us for details.

3. Delivery Timeframes

• • Standard UK Shipping: 2–5 business days

  • Express UK Shipping: 1–2 business days

  • International Shipping: 7–14 business days (subject to customs processing)

4. Shipping Costs

• • Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

  • We may offer free standard shipping for UK orders over a certain value—check our homepage or promotional banners for current offers.

5. Tracking Information

• • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor delivery progress.

  • If you do not receive a tracking update within 48 hours, please contact us.

6. Lost or Damaged Packages

• • If your package is delayed, lost, or arrives damaged, please notify us within 48 hours of the expected delivery date.

  • We will work with our courier partners to resolve the issue and offer a replacement or refund where applicable.

7. Incorrect Address or Missed Delivery

• • Please ensure your shipping information is accurate at checkout.

  • If a package is returned due to an incorrect or incomplete address, we will contact you to arrange redelivery (additional charges may apply).

8. Contact Us

For questions about shipping, tracking, or special delivery requests, reach out to us at:
📧 Email: contact@mixxtopix.com
📞 Phone: 079 8620 0994