REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY

At Mixxtopix, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our Refund and Returns Policy below:

1. Eligibility for Returns

    • Items must be returned within 7 days of the delivery date.

    • Products must be unused, unopened, and in their original packaging.

    • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

We do not accept returns on:

    • Opened or used perfumes

    • Items marked as final sale or clearance

    • Gift cards or promotional vouchers

3. How to Request a Return

To initiate a return:

    1. Email us at contact@mixxtopix.com with your order number and reason for return.

    2. Wait for our team to confirm eligibility and provide return instructions.

    3. Ship the product back using a trackable shipping service (return shipping costs are the customer’s responsibility, unless the item is defective or incorrect).

4. Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed within 5–10 business days to your original method of payment.

    • Shipping costs are non-refundable (except for defective or incorrect items).

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will offer a replacement or full refund at no additional cost to you.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

7. Contact Us

For any questions or assistance regarding returns or refunds, please reach out to us at:
📧 Email: contact@mixxtopix.com
📞 Phone: 079 8620 0994